Legal notice
NIVOICY COLLECTION – Store Policies
Cancellation Policy
At NIVOICY COLLECTION, we understand that customers may sometimes need to cancel an order.
Cancellation requests are accepted only if the customer contacts us before the order has been processed or shipped.
Once an order has been processed, shipped, or accepted for fulfillment, it cannot be canceled, modified, or changed.
Customers must contact us as soon as possible if they want to request a cancellation.
---
Shipping Policy
NIVOICY COLLECTION offers worldwide shipping.
We work with trusted shipping partners, including USPS, DHL, CJ Dropshipping, and Printify.
Estimated delivery times:
- United States: 2–5 business days
- Other countries: 7–15 business days
Shipping fees are included in the product price. Customers will not pay additional shipping fees at checkout.
Customers will receive a tracking number after their order has been shipped.
NIVOICY COLLECTION is not responsible for delays caused by shipping carriers, customs, weather conditions, or events outside our control.
---
Order Changes & Address Policy
Customers are responsible for providing accurate shipping information when placing an order.
Address changes or order modifications are only possible before the order has been accepted and processed.
Once the order has been accepted, no changes or cancellations can be made.
If a customer provides an incorrect address and the package cannot be delivered, NIVOICY COLLECTION is not responsible for the loss.
Depending on the situation, we may offer a replacement option. The customer may be required to contribute to the replacement cost.
---
Return & Refund Policy
At NIVOICY COLLECTION, customer satisfaction is important to us.
Customers may request a return or refund for eligible issues such as:
- Damaged products
- Lost packages
- Incorrect orders
Customers must contact us within 24 hours after receiving the order and provide proof, such as photos or videos, showing the issue.
Products must meet our return conditions to qualify for a refund or replacement.
Products that are used, damaged by the customer, or not meeting our conditions are not eligible for return or refund.
We do not require customers to return products in every situation. If a customer reports a problem and meets our conditions, we will review the request and provide a solution.
Refunds are processed within 2–4 business days after approval.
---
Lost, Damaged, or Stolen Packages
If a package is lost, damaged, or stolen during delivery, customers must contact us within 24 hours.
After review and confirmation, NIVOICY COLLECTION may provide a replacement depending on the situation.
---
Customer Service Policy
Customers can contact NIVOICY COLLECTION through:
Email: nivoicycollections@gmail.com
Phone number: 9543306392
WhatsApp: +18298610876
Social Media:
- TikTok: NIVOICY COLLECTION
- Instagram: NIVOICY COLLECTION
- Facebook: NIVOICY COLLECTION
Our customer service team responds within 24 hours.
---
Payment Policy
We accept multiple payment methods, including:
- PayPal
- Visa
- Mastercard
- Google Pay
- Shopify Payments and other available payment methods
Payments may be processed in different currencies, including USD and EUR. Shopify may automatically convert currencies depending on the customer's location.
---
Online Store Policy
NIVOICY COLLECTION is an online store.
We offer products for everyone, including men, women, and children.
Discounts and special offers may be available in the future.
By placing an order with NIVOICY COLLECTION, customers confirm that they have read, understood, and accepted our store policies and terms.